Who we are
This policy explains how designertowers ("we", "us") handles your personal data. We are the controller of the data described here.
- Business name: designertowers
- Address: Labdarių g. 8a, 01120 Vilnius, Lithuania
- Email for privacy requests: support@designertowers.com
- Phone: +370 630 07852
What data we collect
- Enquiries and contact: name, email, phone (if you give it), company, and the message you write.
- Orders: name, email, phone, billing type, company name, company code and VAT code (for companies), billing address, country, project start preference, project language and your project note. We do not receive or store your card details. Payment is in test mode and card fields stay in your browser.
- Analytics (only with your consent): pages visited, approximate location, device and browser type, and how you arrived, collected by Google Analytics 4.
- Technical data: IP address and request logs held by our hosting provider for security.
Why we use it and our legal basis (GDPR, Article 6)
| Purpose | Data | Legal basis |
|---|---|---|
| Answer your enquiry | Contact data, message | Legitimate interest, and steps before a contract at your request (Art. 6(1)(f), (b)) |
| Take and fulfil your order | Order data | Performance of a contract (Art. 6(1)(b)) |
| Invoicing, accounting and tax | Order and billing data | Legal obligation (Art. 6(1)(c)) |
| Measure site use | Analytics data | Consent (Art. 6(1)(a)) |
| Keep the site secure | Technical data | Legitimate interest (Art. 6(1)(f)) |
Who receives your data
- Our hosting provider, which stores the site and our emails.
- Google Ireland Ltd, for analytics, only if you consent.
- The payment provider, once a live payment provider is introduced. Today payment is in test mode.
- Accountants and authorities where the law requires it.
We do not sell your data. We do not use it for advertising.
International transfers
If you accept analytics, Google may process data outside the European Economic Area under the safeguards it provides, such as the EU standard contractual clauses. You can refuse analytics without losing any feature.
How long we keep it
- Enquiries: up to 24 months after the last contact.
- Orders and invoices: 10 years, as Lithuanian accounting law requires.
- Analytics data: according to the retention period set in our Google Analytics account (no longer than 14 months).
- Consent record: 6 months, then we ask again.
Your rights
Under GDPR you can ask to access your data, correct it, delete it, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. Email support@designertowers.com. We reply within one month. Withdrawing consent does not affect what we did before.
Complaints
You can complain to the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija, vdai.lrv.lt) or to the authority in your own EU country. We would like the chance to fix it first.
Cookies
We explain the cookies and storage we use in the Cookie policy. You can change your choices at any time with the Cookie settings link in the footer.
Security
We use HTTPS, limit access to the data and send order notifications by email to the studio. No system is perfectly secure, and we will notify you and the authority of a breach as the law requires.
Children
This site is for businesses. We don't knowingly collect data from anyone under 16.
Changes
We update this policy when our practice changes. The date at the top shows the latest version.